Guest Service Agent

About Us

Working at the Residence Inn Kenwood offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team‑oriented work environment. Located just off I-71 next to Kenwood Towne Center, our all‑suite hotel offers the perfect blend of comfort and convenience for guests and a fantastic work environment for our team.

As part of our growing team, you will help create memorable experiences in a vibrant setting, with amenities like a heated indoor pool, a 24‑hour fitness center, and spacious suites designed to help guests feel  believe in supporting our team members, offering opportunities for growth and an environment where your contributions truly matter.

As a Part‑Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Residence Inn by Marriott Kenwood, Ohio, you will be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. The hotel’s convenient location near the airport allows you to interact with a diverse range of travelers, building strong communication and problem‑solving skills.

Exclusive Discounts:
Hotel, food, and beverage savings for personal travel.

Professional Growth:
Online training courses.

Additional Support:
Employee Assistance Program, jury duty leave, bereavement leave, and more.

• Guest Check‑In and Check‑Out:
  Assist guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
• Customer Service:
  Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem‑Solving:
  Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Customer Service
  
  Experience:
  
  Previous experience in customer‑facing roles, such as in hospitality, retail, or food service.
• Basic Computer
  
  Skills:
  
  Familiarity with computers and software systems, especially reservation or property management systems (PMS).
• Communication
  
  Skills:
  
  Strong verbal and written communication skills for interacting with guests and team members professionally and clearly.
• Problem‑Solving Ability:
  Experience handling guest complaints or resolving conflicts calmly and effectively.
• Multitasking and Organizational
  
  Skills:
  
  Ability to manage multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests.
• Hospitality or Front Desk Experience (Preferred).
• Education:
  
  High school diploma or equivalent.
• Flexibility and Reliability:
  Experience working irregular hours, including evenings, weekends, and holidays.
• Applicants should have the flexibility to work weekends and holidays.

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results. At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Location:

Kenwood, Ohio. Apply today!