Houseperson

Houseperson – MCR Hotels, Hilton Garden Inn Cincinnati Northeast Loveland, Ohio

The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests. Housepersons play a key role in ensuring spotless cleanliness and excellent guest service.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Guest Relations – Greet guests happily at arrival and throughout their stay; use guests’ names whenever possible.

Guest Satisfaction – Contribute to overall guest satisfaction scores; handle challenging situations with hospitality and urgency.

Hotel Knowledge – Understand all features and amenities of the hotel.

Events & Technology – Support all groups/events and stay current with relevant technology.

Phone Etiquette – Answer inbound calls with friendly service using the approved greeting.

Spotless Cleanliness & Housekeeping

• Maintain clean, organized front and back‑of‑house areas.
• Pitch in to clean guest rooms and public spaces as needed.
• Complete all operational checklists accurately and on time.
• Handover reports must be accurate and timely.
• Wear clean, approved uniform and maintain grooming standards.
• Communicate clearly, honestly, and professionally with teammates.

Collaboration and Attitude

• Possess a can‑do attitude and willingness to stretch beyond traditional role.
• Work collaboratively at all levels to create a welcoming environment.

• Preferred experience in hospitality or service‑facing franchise.
• Positive attitude, willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under high‑pressure, stressful conditions.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 years or older.
• Willing to work varied schedule (evenings, nights, weekends, holidays).
• Adherence to clock‑in/out and break policies.

• Stooping, bending, climbing ladders, stairs, ramps.
• Balancing, kneeling, crawling, standing, walking long distances.
• Repetitive wrist and hand motions.
• Lifting of linens, trash, vacuums.

• Hourly rate $700.00.
• Hotel discounts, weekly pay, paid time off, retirement options.
• Referral bonuses, career advancement.
• Health, dental, vision insurance available after 30 days.

Entry level

Full-time

Management and Manufacturing

Hospitality

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