Patient Access Representative – PT Pike Cardiopulmonary Rehab

Job Category: Non-Clinical Support

Job Description: The Patient Access Representative assists patients, clinic staff, or other clinical staff to schedule, pre‑register, and register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, via Meditech or eCW, or by phone. Information gathered includes demographic details, insurance, financial information, ensuring correct precert/authorization and other required data for billing and collecting patient accounts.

This position uses various electronic tools to confirm the patient’s insurance coverage is active. The role requires running a cost estimate for each patient at each visit or over the phone when pre‑registering. Required signatures and documents are obtained at the time of registration and scanned into document imaging. The position enters diagnosis, tests, and checks orders for completeness and medical necessity.

It interacts with clinicians in the ER, outpatient, and clinic settings to ensure patient care is delivered timely. The Patient Access Representative must be self‑driven, able to multi‑task, and prioritize work. Strong communication skills and effective interpersonal abilities are essential. The role is team‑oriented and contributes to achieving department goals. Additionally, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer them as appropriate.

Required Educational Degree: HS Diploma or GED

Required Experience: 6 months experience in a hospital clerical, general clerical, or customer service related position. Must be able to type 40 words per minute; PC proficiency (Microsoft Office).

Adena Health System