Patient Access Representative - PT Pike Cardiopulmonary Rehab

Overview

The Patient Access Representative (PAR) assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial information, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.

This position uses various electronic tools to ensure the patient s insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity.

This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals.

• Use various electronic tools to ensure the patient s insurance coverage is active.
• Run an estimate on each patient at each visit or over the phone when pre-registering.
• Obtain required signatures and documents at the time of registration and scan into document imaging.
• Enter diagnoses, tests and checks orders for completeness and medical necessity.
• Interact with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
• Be self-driven, able to multi-task and prioritize work; maintain strong communication and teamwork to achieve department goals.

• Required Educational Degree: HS Diploma or GED
• Required Experience:
  
  6 months experience in a hospital clerical, general clerical or customer service related position.
• Must be able to type 40 words per minute; PC proficiency (Microsoft Office).