Licensed Optician

Licensed Optician

Chagrin Falls, Ohio, USA

Full-time

• Delivers extraordinary experience to each patient and provides a complete understanding of customized recommendations for products and services.
• Custom fits glasses and precisely places the prescription in lenses.
• Develops a personal client base through outstanding service and referrals.
• Assists co‑workers with difficult or complex product needs and prescriptions.
• Keeps current on company/industry products, procedures, manufacturer rebates, and lens/model availability.
• Takes and returns patient calls, updates patients on order status, and resolves order issues, escalating to the Store Manager as necessary.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens types, and treatments (tints, coatings, etc.) based on specific needs and measurements.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and facial measurements to ensure a proper fit.
• Interprets prescriptions written by optometrists and ophthalmologists.
• Creates work orders for lab technicians with detailed specifications.
• Follows up on all pending orders, verifies timelines, informs patients of status, and notifies them when orders arrive.
• Dispenses glasses by inspecting the product, checking fit, adjusting as needed, and soliciting feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using tools such as pupilometers, lensometers, and other equipment.
• Is proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Communicates regularly with technicians, store managers, and optometrists, providing additional patient information or order status.
• Inspects the final product for flaws, cleans, and polishes lenses using cloths and solvents.
• Keeps frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom clean and organized, maintaining overall store appearance.
• Restocks retail boards with new merchandise.
• Understands product issues, analyzes problems, and accurately answers patients’ questions regarding insurance, warranty, pricing, promotions, etc.
• Collaborates with technicians, front‑desk associates, managers, and optometrists.
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, safety glasses, etc.

• High School Diploma.
• State Licensure.
• Optical dispensing experience.
• Minimum of one year’s experience as an optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor; sales experience preferred.
• Manual dexterity and hand‑eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day.

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD.
• Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSA.
• PTO.
• Paid Holidays.
• Benefits applicable to full‑time employees only.

• This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.

• Entry level