Loan Maintenance Specialist

The Loan Maintenance Sr. Specialist - Residential Mortgage role is responsible for required system maintenance on client’s mortgage servicing system including those resulting from the California wildfires.

• Disaster recovery loan payment deferrals on the servicing system.
• Deferral and late fee waiver applicability review against GSE guidelines
• Loan system changes based on disaster declared areas specific to CA wildfire

• Process payment of taxes, insurance, PMI, etc., Understand Variable plans, changes, interest rates, periodic rate caps, floors, ceiling, amortizations etc.,
• Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

• 5 years of Mortgage Servicing experience loan system changes and maintenance for loan payment deferrals, other system updates as required, processing GSE late fee waivers related to disaster events, such as wildfires, floods, hurricanes, etc.
• Extensive knowledge of all mortgage servicing investor rules pertaining for disaster assistance for GSE, GOV, Private and Bank-owned portfolios
• Proven ability to effectively provide across enterprise, hands‑on support to the servicing operations areas during the mortgage servicing system conversion, maintaining production and quality
• Excellent written and verbal communications skills, organizational and time management skills, and the ability to interface confidently with investor/clients, auditors, and management
• Must be willing to work PST hours

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurances