Customer Relationship Associate; Teller

Customer Relationship Associate (Teller)

When you join First Federal Community Bank, you'll find more than a job. You'll find a career. Since 2014, First Federal has been named to American Banker’s Top Community Banks list. This year, we ranked 1st in Ohio and 19th in the Nation for our financial performance and metrics. In order to achieve these high honors, we depend on our team of talented, ambitious people who share our passion for excellence.

Over 125 Years of Expertise

Originally known as the Dover Building and Loan Company of Canal Dover, First Federal Community Bank has been serving Northeast Ohio since 1898. We continue to grow, opening locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Uhrichsville, and in Jackson Township.

We truly believe banking is as much about people as it is about money. And although our dedication to old‑fashioned customer service will never change, our commitment to innovation is equally strong. We are devoted to continuously updating our products and services, from giving our customers the freedom to deposit checks at home to offering free checking accounts.

Whether our customers are looking to open their first checking account, planning for retirement, or starting their own business, we offer modern convenience and full‑service offerings from retail, commercial, residential and cash management services for business.

Community Commitment

From day one, our motto has been "Investing in Our Community." This means far more than providing superior financial services. It means volunteerism, philanthropy, and leadership throughout the communities we serve. Giving back to our communities is part of the culture for all of our employees. Fundraisers and volunteer hours have been dedicated to a long list of charitable causes, and we are excited to add the Canton and Jackson Township communities to those we serve.

Are you excited to learn and grow with us? We invite you to apply now!

• Position Name:
  Customer Relationship Associate (Teller)
• Supervisor Name:
  Financial Center Manager
• FLSA Classification:
  Non‑Exempt
• Status:
  Full‑Time
• Location:
  
  First Federal Community Bank, 7790 County Road 77, Mt. Hope, OH 44660

As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority! You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

You embrace opportunities for ongoing professional development. Your attention to detail and collaboration make you an important member of the First Federal team. You create value in each customer relationship with First Federal Community Bank and demonstrate to non‑customers the reasons First Federal is the premiere financial services provider. Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.

• Teamwork
• Continual Improvement
• Customer Focused
• Confidentiality
• Adaptable
• Accuracy
• Relationship Development
• Resourceful
• Decision‑Making
• Interpersonal Communication

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
• Receives loan payments and ensures the payment has been processed correctly in the computer system
• Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes
• Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary
• Answers basic debit card and internet banking questions
• Demonstrates knowledge of all financial services to promote and cross‑sell bank products and services
• Answers phones and responds promptly and effectively to inquiries
• Effectively utilizes Learning &…