Fraud Prevention Coordinator

Summary

Analyze web orders to determine the risk associated with them. Utilize fraud prevention tools to reject fraudulent orders and minimize chargebacks while accepting good customer orders capturing potential lost revenue and gaining customer affinity.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following; other duties may be assigned.

• Review pending web orders to determine the risks associated with them.
• Use fraud prevention tools to analyze and accept or reject web orders that are considered riskier transactions.
• Analyze failed orders to determine if decision manager rules are performing to business needs and communicate to vendor if changes need to be made.
• Handle any customer chargeback disputes timely and effectively.
• Communicate effectively with customers, when needed, regarding their pending orders.
• Handle all credit card settlements and fallouts daily.
• Handle calls presented from the inbound phone queue.
• Complete weekly reconciliation of accounts that are assigned to your region.
• Timely review and completion of any refunds or credits back to credit cards for our consumer account base.

• Associate's degree (A.A.) or equivalent from two-year College; or greater than four (4) years of related experience and/or training preferred; or equivalent combination of education and experience.
• Two (3) years or more of experience required working in an Accounts Receivable department and an extensive working knowledge of commonly used concepts, practices and procedures with credit and collection.
• Advanced level of experience in Microsoft Excel and other Microsoft Applications including Word and Outlook.
• Advanced experience using Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platform systems.
• Advanced experience using Cyber Source Business Center and Shopify platforms.
• Demonstrated superior communications skills, including the ability to effectively communicate information in verbal and written form to internal and external customers.
• Ability to read and interpret detailed instructions and correspondence.
• Ability to communicate technical information to nontechnical audiences.
• Advanced ability to multi-task and prioritize workload.
• Proficient analytical skills.