Lead CSR​/Teller - Bainbridge; Chagrin Falls), OH

Lead CSR/Teller - Bainbridge (Chagrin Falls), OH - Full-Time

Location:

Chagrin Falls, Ohio 44023

Employer:

Fifth Third Bank

Provide excellent customer service in all interactions and refer customers to appropriate business partners for a consultative conversation.

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
• Provide follow‑up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence to keep lines of communication open and clear.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record in line with policy, find and correct outages, and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, taking responsibility to keep up to date on any changes.
• Handle consumer and business customer problems professionally, directing more complex issues seamlessly to the Lead CSR or other leadership as necessary.
• Demonstrate sound judgment in decision‑making, abiding by established guidelines and procedures.
• During customer interactions, identify customer needs and refer customers to Bankers and business partners as appropriate.
• Build and maintain a working knowledge of the retail products and services offered.
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
• Perform other duties as assigned.

• High school diploma or GED.
• Extensive cash handling experience.
• Capability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Initiative and sound judgment in decision‑making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive computer screen viewing.

• 8355
  
  E. Washington St., Chagrin Falls, OH 44023
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Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.