Trust & Safety Associate - Spanish Market

Job Title:

Trust & Safety Associate Roles & Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Your expected interactions are within your own team and direct supervisor.

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.

The decisions that you make would impact your own work.

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

• Enables a superior brand experience, accelerates responsible growth and creates a secure environment.
• Identify the spam content to provide genuine search results.
• Help the victims to remove their videos/photographs from global sites.
• Remove the Personal Identifiable information reported by the user from various search results.
• Addressing ad blocking through improving ad experiences across the web.
• Review websites product listings and merchant center accounts to ensure compliance with the Client Shopping policies and quality standards.
• Review web pages and tag the Landing Page based on the content on the page for Client to display the right content to the relevant audience.
• Review videos and decide whether it can be monetized.
• Reviewing of photos, videos, and text based content and make judgments as to whether reviewed content is in violation of our Clients terms of services.

Education

Qualification:

High School Diploma GED (Minimum)

Language Ability:
English B2 + Spanish C1, Mandatory.

• Ability to work differing rotations shifts and non-standard work hours;
• Excellent comprehension & communication in Spanish & English;
• Strong coping, emotional resilience, and stress-management skills;
• Ability to perform duties objectively, taking in account client guidelines, devoid of inherent biases or personal beliefs;
• Previous experience using Office tools;
• Strong attention to detail;
• Previous experience in contact center or with positions related to Legal Operations or Customer Service is a +.