Service Technician

Job Summary

Responsible for field service, start-up, customer training, preventative maintenance audits, warranty callbacks, and installations for new and existing KES equipment. This position requires local and domestic travel.

• Provide routine and special application service support to customers.
• Update electrical prints and programs after field assignments.
• Complete service/start-up and expense reports in the field and obtain customer signatures daily.
• Submit all expenses, service/start-up reports, and parts usage information for billing after field assignments.
• Fill out update sheets and material requisition/return forms when handling stock room parts.
• Test and troubleshoot new equipment in‑house.
• Engage in electrical design for retrofit projects, if capable.
• Provide engineering and R&D support, if capable, including AutoCAD drawings, legend tags, and wire tags.
• Contact customers for equipment follow‑up, audit program setup, and service‑related inquiries.
• Train new service technicians in‑house or in the field.
• Prepare technical write‑ups for machine function and troubleshooting.

• Strong knowledge of electrical and mechanical industrial components and controls.
• Ability to follow electrical hard wiring and troubleshoot ladder relay logic prints.
• Capability to edit and troubleshoot Programmable Logic Control programs using laptop computers and software.
• Understanding of electrical and mechanical robotic applications.
• Proficiency in following mechanical assembly and detail drawings.
• Mechanical experience with power transmission, gear reducers, bearings, pneumatics, and hydraulics.
• Computer skills in AutoCAD, Windows, Microsoft Word, and Excel.
• Excellent verbal and written communication skills.
• Willingness to work at heights up to 20 feet and under machinery.
• Capability for heavy lifting.
• Willingness to use various modes of transportation and meet insurance requirements for company vehicles.
• Provision of basic hand tools.

To perform this job successfully, an individual must satisfactorily perform each duty. The following represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made for individuals with disabilities.

• High school diploma or GED.
• Associates degree in Electronic, Electrical Engineering, or Electro‑mechanical Technology preferred.
• Two to three years of packaging maintenance experience.
• PLC and Robotics experience preferred.

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for 40+ years.

• Entry level

• Full‑time

• Information Technology

• Staffing and Recruiting