Elevated Support Professional Details

Position: Elevated Support Professional Job Details | Schindler Group
Location: Holland

Location:
Holland, OH, United States

Job : 85702

We Elevate… Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Elevated Support Professional

Your main responsibilities

• Deliver an elevated and personalized experience for all Schindler Ahead customers by using technology to remotely monitor equipment, proactively contact customers when cases are created by the technology, and provide closed‑loop communications with Schindler Ahead customers, local Schindler offices, and field technicians. Provide real‑time information and support to Schindler technicians that are enroute to a Schindler Ahead customer for a service or repair call.
• Efficiently use the tools necessary to facilitate the proactive handling of all cases created by the Schindler Ahead service platform, including the Remote Monitoring Platform (RMP) and customer management systems (SMART, SAP). Collect, prioritize, communicate and monitor the resolution of issues through the various platforms.
• Facilitate the connection of the SEC service portfolio to the Schindler Ahead platform, including commissioning of one‑time installations and connecting both EI and NI elevators and escalators. Verify for installing technicians that units are properly showing in RMP. Contact customers through the Welcome Process to Schindler Ahead and ensure they have access to all the tools and benefits associated with the product.
• Provide proactive analysis of the Schindler Ahead portfolio based on the data coming from connected units and work with the technical team to provide optimized solutions for cases created by the Ahead technology.
• Monitor the connectivity and data usage of all connected Schindler Ahead hardware, alert the engineering organization for proper escalation and resolution of issues, investigate and avoid unexpected connectivity costs, and manage SIM card deactivation/reactivation as needed.

What you bring

• Strong written and verbal communication
• Computer skills:
  Microsoft Office (required) and SAP (preferred but not required)
• Ability to delight the customer with every interaction
• A passion for technology and its potential
• Position will work second shift hours, 2:30pm‑11:00pm, Monday through Friday.

What’s in it for you?

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 company observed holidays.
• Tuition Reimbursement – eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #Team Schindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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