Engineer Field Service

Engineer Field Service (f/m/d)

Sur Tec, a company of the Freudenberg Group, develops and produces chemical specialities for surface treatment. With staff in 26 countries and partners in over 40, Sur Tec is globally active. The five fields of application – Industrial Parts Cleaning, Metal Pre‑treatment, Functional Coatings, Functional and Decorative Electroplating – serve a wide range of industries worldwide.

Remote – Germany. The role is based at Sur Tec Deutschland GmbH with travel to Southern Germany/Bavaria region as required.

• Company Pension:
  Save for retirement with the company's help.
• Diversity & Inclusion:
  We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Paid Holidays:
  Paid‑time off and local holidays.
• Personal Development:
  Trainings to develop your career.
• Sustainability & Social Commitment:
  We support social and sustainable projects and encourage employee involvement.

• Technical and commercial support of existing customers as well as acquisition of new customers following targeted training in the Southern Germany / Bavaria region.
• Support and implementation of technical projects for new and existing customers (e.g. system audits, commissioning support) in close cooperation with Sales and Project Management.
• Execution of application‑related technical tasks in the fields of decorative electroplating and Plating on Plastics (POP).
• Independent support as a Process Engineer for renowned OEMs and other key accounts in Southern Germany.
• Organization and delivery of customer trainings in coordination with the Sales team.
• Creation and further development of technical documentation (e.g. troubleshooting lists) in collaboration with the Technical Center.
• Handling of administrative tasks such as service reports, lab requests, and complaints.
• Identification and communication of optimization potential in processes and their documentation.

• Completed training as an electroplating technician or a degree in process engineering, chemical engineering, or a comparable field.
• At least two years of professional experience in application technology or process optimization, ideally in surface technology. Prior knowledge in decorative electroplating and plating on plastics is desirable.
• Strong technical competence combined with solution‑oriented thinking and a high willingness to learn.
• Fluent German and English skills, both written and spoken.
• Class B driver’s license and willingness to travel regularly, including overnight stays.
• Strong communication skills, confident appearance in customer interactions, and ability to work well in a team.
• High self‑motivation, flexibility, as well as a careful and resilient work style with perseverance.
• Proficient in CRM systems and common MS Office applications.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.