LMS Administrator; m​/f​/d

Company Description
About EIT Raw Materials

As the world moves towards a greener future, the demand for raw materials—minerals and metals—is set to increase immensely over the next three decades. Europe faces a critical challenge in securing a stable supply of these essential resources, and this is where EIT Raw Materials steps in.

EIT Raw Materials is at the forefront of driving innovation and sustainability in the raw materials sector.
As an Innovation Community within the European Institute of Innovation and Technology (EIT), we collaborate with over 300 partners across industry, academia, and research institutes. Together, we forge dynamic, long-term partnerships to develop innovative solutions that meet Europe s growing demand for raw materials.

The European Raw Materials Academy
, funded by the European Commission, supports upskilling and reskilling across Europe’s raw materials sector — from exploration and processing to recycling and circularity. It addresses key skill gaps in the industry, driven by sustainability, digitalisation, and industrial transformation, by offering future-oriented learning programs aligned with EU priorities such as the Critical Raw Materials Act.

The European Advanced Materials Academy
, funded by the European Commission, aims to strengthen Europe’s leadership in advanced materials through targeted upskilling and reskilling. It focuses on the design, development, and application of advanced materials across industries, education systems, and research, providing innovative learning programs that align with EU strategies.

We are looking for a reliable and service-oriented LMS and Training Support Administrator (m/f/d) to support the delivery of training programs within the EU Raw Materials Academy and EU Advanced Materials Academy. This role is a key operational position within the Education Team, ensuring the smooth day-to-day functioning of our Cornerstone OnDemand Learning Management System (LMS) and a positive learning experience for both learners and trainers.

This is a junior role, ideal for someone with hands-on experience using LMS platforms — preferably Cornerstone — and a strong interest in education delivery, digital learning, and learner support. The successful candidate will act as the primary point of contact for LMS-related questions, course administration, and technical support, troubleshooting, and reporting, helping ensure that our online and hybrid training programs run efficiently and professionally.

Course Lifecycle Management

• Managing course uploads, curriculum setup, assessment management, and course metadata management in the LMS;
• Based on periodic reviews, update courses and curricula as needed, as well as support with the removal of courses and curricula at the end of the course lifecycle;
• Define processes that support instructional designers provide you with the necessary information for setting up a course accurately.

LMS Administration

• Manage the administration of the Learning Management System, including user and user profile management, enrolments and updates, permissions, and paywall management;
• Ensure that training programs are correctly configured and accessible to learners and instructors.

Learner Support and Helpdesk

• Serve as the first point of contact for supporting the learners participating in Academy courses;
• Respond to questions and issues related to access, enrolment, navigation, attendance, assessments, and certificates, ensuring timely and professional support.

Trainer and Course Support

• Support trainers and course administrators in using the LMS, particularly for blended and hybrid learning formats;
• Assist with course setup, participant management, attendance tracking, webinar integration, and troubleshooting during course delivery.

Hybrid and Online Training Operations

• Support the operational aspects of online and hybrid courses, including webinar scheduling, virtual classroom setup, attendance tracking, and coordination with trainers and learners before and during live sessions.
• Quality, Data Management, and Reporting

• Help maintain accurate learner…