Senior Technical Trainer

About the Opportunity

Contentful’s Learning Services team empowers customers and partners to ramp quickly, master our platform, and realize value through high‑impact learning experiences. We’re seeking a Senior Technical Trainer to design, deliver, and scale training across roles and regions—with a special focus on partner enablement and training other trainers. The ideal candidate blends deep platform fluency with modern instructional design and facilitation excellence.

Learning Services’ mission is to increase product knowledge, usage, and adoption for customers and partners with learning solutions that scale—positively impacting revenue, retention, and satisfaction. We deliver live and on‑demand training and certification through the Contentful Learning Center, serving marketers, developers, and digital teams worldwide. Our programs include both Verified Skill badges and comprehensive Certifications to meet different learning goals and timelines.

This role is hybrid and to be based in Sydney (not remote).

• Based in Australia (ANZ), primarily supporting customers and partners across APAC in English.
• Reports to the Senior Director, Customer Experience (ANZ), with a dotted-line to the Senior Director, Learning Services (Denver, Colorado, USA).
• Works closely with APAC field teams (Customer Success, Professional Services, Partner teams), and with the global Learning Services team to ensure the consistency, quality, and scale of our training.

Curriculum design and content development

• Build outcome‑based live training curriculum with modular classes and hands‑on workshops aligned to enterprise use cases and learner goals.
• Author exercises and activities that reflect real workflows using Contentful’s platform and APIs.
• Align to Contentful brand and Learning Services style guidelines to ensure clarity and consistency across learning modalities.

Facilitation and delivery of virtual and on‑site training

• Deliver virtual and in‑person workshops (across APAC) to Contentful customers and partners on Contentful architecture and features, content modeling best practices, using Contentful APIs and SDKs, CI/CD strategies, extending the Contentful environment with apps, and other technical topics.
• Teach live sessions spanning foundational through advanced topics (e.g., content modeling, governance, workflows, Personalization, AI Actions, etc.).
• Adapt training approaches for both technical and non‑technical audiences; model excellent virtual facilitation and learner engagement.

Partner training

• Deliver and scale private partner training and exam readiness workshops.
• Co‑design partner curricula with Partner Enablement teams; tailor to partner roles (solution engineers, developers, content leaders).
• Track partner ramp outcomes (attendance, credential attainment, time‑to‑first‑project) and close gaps with targeted enablement.

Train other trainers

• Create curricula (methodology, platform standards, delivery playbooks) and help develop certification requirements (JTAs, etc.) for training and validating the qualifications of other Contentful trainers (internal and external).
• Observe classes, coach instructors, and implement calibration for consistent learner experience and product correctness.

Lead with subject matter expertise

• Serve as a Contentful subject matter expert and technical resource for the ANZ team, document best practices, and create helpful tools, job‑aids, code samples, and other resources for Contentful users.
• Inspire customers and partners to become enthusiastic fans of Contentful by communicating a compelling vision of Contentful’s features, value proposition, and the strategic role that content infrastructure plays in facilitating digital transformation.

Collaborate cross‑functionally

• Establish a relationship of trust with Contentful’s product management and development teams that will enable you to communicate customer needs, use cases, challenges, and feedback in a way that drives improvement of the Contentful product.
• Partner with Professional Services on onboarding and advisory pathways; co‑create workshops for strategic accounts.
• Work with Product/Docs to align training with latest releases, recommended…