Dental Office Assistant

Dental Office Assistant - Heartland Dental

Join our team at Heartland Dental as a Dental Office Assistant. We provide comprehensive office support, ensuring smooth patient experiences and efficient office operations.

Heartland Dental is dedicated to creating a culture of learning, teamwork, and patient‑first care. With national recognition as a top workplace and diversity leader, we value growth and community impact.

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, verify benefits, and follow up on outstanding claims.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop your full potential.
• Opportunity to join a stable company with 20+ years of industry leadership and unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training and data protection responsibilities.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Lift up to 15 pounds at times.
• Attend virtual or in‑person training sessions periodically.
• TB test required for all new hires in dental office positions (not applicable in FL & TN).

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support to more than 3,000 doctors across 39 states and DC in over 1,800 offices. We are committed to diversity, inclusion, and equal opportunity for all employees and applicants.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Administrative