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Resident Support​/Intake Coordinator

Job in Cadiz, Harrison County, Ohio, 43907, USA
Listing for: Workstream
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Resident Support /Intake Coordinator
Location: Cadiz

Resident Support & Intake Coordinator

Belmont Properties is currently searching for a Resident Support and Intake Coordinator to serve as the central entry point for inbound resident calls and general inquiries.

Founded in 1987, we have a longstanding tradition of providing affordable housing without compromise. We are currently managing 52 properties across four states with dedication to both our residents and the communities we serve.

Apply to join our team today!

What can we offer YOU?
  • Pay: Competitive hourly rate
  • Health, Dental and Vision Insurance
  • Free Life Insurance
  • Quarterly bonuses based on performance
  • Training and development opportunities
Schedule:
  • Full-time
  • Onsite or Hybrid (phone-based)
Qualifications:
  • Customer service or call-handling experience
  • Comfortable with systems and technology
  • Ability to stay calm under pressure
  • Strong communication skills
  • Housing experience is a plus but not required
  • Ability to follow scripts and boundaries
Responsibilities:
  • Answer inbound resident calls professionally
  • Identify the nature of each call quickly and calmly
  • Resolve common questions using approved scripts
  • Route issues to the correct department when required
  • Log calls and outcomes in the designated
  • Assist residents with Rent Cafe login issues, password resets and where to find forms, balances or messages
  • Instruct residents on how to submit work orders
  • Route emergency calls per defined protocol
  • Do not diagnose issues or promise timelines

Help us build stronger communities
- Apply with a current resume today!

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