Customer Service Advisor

As an Advisor in the Logistics division of Crown Worldwide Group, you will serve as the frontline representative, delivering outstanding customer service and expert guidance to our clients. You will be responsible for managing customer interactions, ensuring service excellence, and upholding Crown’s core values in all aspects of communication. This role plays a key part in ensuring the accuracy, quality, and timeliness of logistics service delivery, while fostering trust and long-term relationships with our customers.

• Act as the first point of contact for clients and customers, handling enquiries, updates, and service requests professionally and promptly.
• Coordinate logistics-related services including shipment scheduling, documentation, tracking, and issue resolution.
• Provide accurate, timely information on Crown’s logistics services and processes.
• Maintain professional, courteous, and solution-oriented communication with clients through phone, email, and in-person.
• Monitor service quality and proactively address service issues or delays by working with internal operational teams.
• Maintain up-to-date records in customer service systems, ensuring all customer interactions are well documented.
• Demonstrate and promote the Crown Values in all customer and colleague interactions.
• Identify areas for improvement and participate in continuous service enhancement initiatives.
• Collaborate effectively across departments and regions to support customer requirements and expectations.

• Communication

  Communicates clearly and professionally in verbal and written forms. Listens effectively, prepares accurate reports, and reflects Crown’s 5 Values in all client interactions.

• Intercultural Awareness

  Engages with clients and colleagues from diverse backgrounds with sensitivity and adaptability. Adjusts communication and behaviors to promote inclusiveness and mutual understanding.

• Customer Service

  Responds quickly and professionally to customer needs. Handles issues efficiently, follows service protocols, and maintains a helpful and approachable attitude.

• Personal Organisation

  Keeps information and workflows organized. Manages time effectively, prioritizes tasks, and maintains a tidy and functional work environment.

• Quality & Process Improvement

  Pays attention to detail, delivers accurate outcomes, and actively contributes to process improvements and service excellence. Owns service quality and strives for high performance.

• nitec, higher nitec in Logistics, Business Administration, or a related field.
• some experience of customer service or operations in the logistics or supply chain industry preferred.
• Strong written and verbal communication skills.
• Comfortable working in fast-paced and multicultural environments.
• Proficient in Microsoft Office and logistics management systems.
• High attention to detail and commitment to continuous improvement.
• Knowledge of freight forwarding, warehousing, or relocation services is an advantage.