German-Speaking CSR Marketing Platform

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German.



Key Responsibilities

• Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German
• Provide comprehensive guidance to customers on optimizing their use of the platform
• Assist in onboarding new clients and ensuring they understand platform functionalities
• Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction
• Document all customer interactions accurately in the CRM system
• Collaborate with product and technical teams to relay customer feedback and suggest improvements
• Stay updated on digital marketing trends and platform updates to enhance customer interactions

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus
• Experience in customer service or support, preferably in digital marketing or tech-related fields
• Strong communication skills and a customer-focused approach
• Problem-solving abilities with a proactive attitude towards customer needs
• Aptitude for managing multiple tasks efficiently in a fast-paced environment
• Familiarity with CRM tools and customer service software
• Willingness to relocate or work in Greece, with the flexibility to adapt to new environments

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..