German-Speaking Airline Support Agent

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.



Key Responsibilities

• Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat
• Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes
• Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction
• Maintain accurate records of customer interactions and inquiries within our CRM system
• Work closely with other departments to ensure that customer needs and contractual obligations are met
• Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers

• Fluency in German (both written and spoken) is required; proficiency in English is preferred
• Prior experience in customer service, ideally in the airline or travel sector
• Strong communication skills with a customer-centric approach
• Able to handle multiple inquiries and prioritize tasks effectively in a fast-paced environment
• Experience with CRM systems and travel booking tools is advantageous
• Positive attitude and a proactive approach to problem resolution
• Willingness to work in a dynamic environment in Athens

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..