German Speaking Customer Service Telecommunications - Greece

German Speaking Customer Service for Telecommunications Company - Work In Greece

1 week ago Be among the first 25 applicants

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German.

• Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German
• Provide detailed information on service offerings, pricing, and technical support
• Assist customers with account management, billing inquiries, and service troubleshooting
• Resolve any customer issues or complaints efficiently, ensuring a positive experience
• Document all customer interactions accurately in our CRM system to ensure continuity of service
• Collaborate with technical teams to increase issues and enhance customer satisfaction
• Stay informed about the latest telecommunications trends and company products to support customers effectively

• Fluency in German (both written and spoken) is essential; knowledge of English is a plus
• Previous experience in customer service, preferably within the telecommunications industry
• Strong communication skills, with the ability to convey technical information clearly to customers
• Excellent problem-solving skills and the ability to work independently while managing customer expectations
• Ability to multitask and handle a high volume of inquiries in a fast-paced environment
• Familiarity with CRM software and customer service tools is desirable
• Willingness to relocate or work in Greece and to work flexible hours, including evenings and weekends if necessary

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More.

Entry level

Full-time

Customer Service

IT Services and IT Consulting

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