Customer Success Manager

Join to apply for the Customer Success Manager (all gender) role at Deep Up

Anna – People & Culture Manager, people

• Customer Care:
  After contract signing, maintaining our B2B customer relationships is your responsibility – you continuously pursue the mission to build long‑term, sustainable relationships.
• Discovery Expert:
  Through proactive communication with our customers you quickly recognize their wants and needs to initiate improvement measures.
• Product Champion:
  You handle customer‑specific queries about our product and support the optimal use of our customer platform.
• Happiness Management:
  You develop strategies to increase our Customer‑Lifetime‑Value and ensure that customer expectations are not only met but exceeded.
• Teamplayer:
  You work closely with sales, product development and customer support to achieve the best results for our customers.

• Experience & Dynamism:
  With 2 years of experience in Customer Success in a digital or SaaS company, you already have valuable insights and skills to excite our customers and us with your know‑how.
• Language
  
  Skills:
  
  German at C2 level and English at B2 to C1 level are no problem for you.
• Fast & Clever:
  You have a rapid grasp and quickly orient yourself in new topics.
• Self‑Organised:
  You work structured and independently.
• Communication Talent:
  Your communication skills are on point – whether in conversation or email, you convince with clear and self‑confident expression.
• Diplomatic:
  In challenging situations you keep calm, respond flexibly with solutions‑orientated approaches and always present yourself confidently.

• You work in self‑organised and collaborative teams.
• An open and inclusive corporate culture where we look forward to your unique input.
• An environment where your opinion is valued and you can make an impact.
• Collaborative work style: we work together on our goals and support each other.
• Peer‑to‑Peer learning: learn from and with the #Team Deep Up .
• Opportunity to be part of something great at Deep Up in a meaningful future market.

• Hybrid or fully remote – choice is yours.
• Participation in the company pension scheme with commission‑free tariffs – we care about your future.
• First day onsite in Bonn – including team lunch and introduction to Deep Up (remote start also possible).
• Co‑operative events in our modern Bonn office focused on networking and fun.
• A cozy coffee lounge to relax during breaks.
• Buddy programme for successful onboarding.
• Modern work equipment.
• 30 days vacation plus Christmas and New Year fixed days on top.

You see yourself reflected in our job posting and want to join Team Deep Up? Click the “Jetzt bewerben” button below and convince us that you fit!

• For linguistic simplicity we use masculine language in our job adverts – but all genders are equally meant.
• Every application is evaluated based on ability and competence, independently of age, gender identity, ethnicity, sexual orientation, disability or religion.

From the desk we look into a construction site. We at Deep Up record and document reality with high‑resolution 3D‑scan technology in as‑built quality. In short:
We revolutionise underground network infrastructure.

With our versatile product vision, you have countless opportunities to actively contribute your ideas, vision and concepts to the Deep Up story and achieve great things together.

Seniority Level: Mid‑Senior

Employment Type:

Full‑time

Job Function:
Customer Service

Industry: Software Development