German Speaking Customer Service Digital Wallet Provider - Greece

German Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a leading Digital Wallet Provider in Greece. This role offers a unique chance to work in a dynamic environment while assisting clients with their digital wallet inquiries and providing exceptional customer service in German.

• Handle customer inquiries regarding digital wallet services, transactions, and account management via phone, email, and live chat in German
• Provide assistance with troubleshooting issues related to digital payments and account access
• Educate customers about features, security measures, and benefits of using the digital wallet
• Document all customer interactions accurately in the CRM system for tracking and reporting
• Collaborate with technical teams to address complex issues and ensure prompt resolutions
• Stay updated on industry trends, new features, and regulatory changes affecting digital payments

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus
• Previous experience in customer service, preferably within the financial technology or digital payments sector
• Strong communication skills with a customer-centric approach
• Ability to troubleshoot technical issues and provide clear guidance to customers
• Excellent organizational skills and the ability to manage multiple tasks efficiently
• Proficient in using CRM systems and other customer service-related tools
• Willingness to work flexible hours, including evenings and weekends, if required

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More…

Entry level

Full-time

Customer Service

IT Services and IT Consulting