Social Media & Customer Engagement Manager

We’re looking for a sharp, energetic, and hands‑on Social Media & Customer Engagement Manager to join a fast‑growing online entertainment business operating in global markets.

This is a hybrid role combining social media management, community engagement, and customer support – ideal for someone who thrives in dynamic environments and knows how to communicate clearly, smartly, and discreetly with users.

• Manage day‑to‑day social media activity across multiple platforms (posting, engagement, moderation).
• Communicate directly with users via chat, email, and social channels.
• Handle customer inquiries, issues, and feedback with empathy and professionalism.
• Moderate user‑generated content and communities according to platform guidelines.
• Work closely with operations and marketing teams to improve user experience and retention.
• Identify recurring user issues and proactively suggest improvements to flows and messaging.
• Help shape tone of voice, communication standards, and engagement playbooks.

• Experience in social media management and/or customer support for online platforms.
• Comfortable working in an adult / online entertainment / dating vertical environment.
• Strong written English (additional languages are a plus).
• Highly communicative, service‑oriented, and emotionally intelligent.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Not easily embarrassed, judgmental, or uncomfortable with adult‑facing users.
• Hands‑on, proactive, and eager to grow with the company.

• Be part of an early‑stage operation with real impact on product and brand.
• Work closely with leadership and influence how the company communicates with users.
• Opportunity to grow into more senior roles in community, operations, or marketing.
• Supportive environment with existing infrastructure and backing.