German Speaking Support Agent Swiss Telecom - Greece

German Speaking Support Agent – Swiss Telecom Company (Work In Greece)

Mercier Consultancy MD is proud to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious Swiss telecom company. This position is based in Greece and is perfect for individuals looking to advance their careers in customer service within the telecommunications sector. As a German Speaking Support Agent, you will be responsible for assisting German‑speaking customers with their inquiries and providing them with top‑notch support.

• Deliver excellent customer service to German‑speaking clients through phone, email, and live chat
• Assist customers with inquiries related to telecom services, billing, and account management
• Effectively resolve customer issues and complaints to ensure satisfaction
• Document all customer interactions and issues in our CRM system for accurate tracking and follow‑up
• Collaborate with other departments to address complex inquiries and enhance overall customer experience
• Stay informed about the company's products, services, and promotions to provide accurate information to customers

• Fluency in German (both written and spoken) is required; proficiency in English is a plus
• Previous experience in customer service, ideally within the telecommunications industry
• Strong communication and interpersonal skills with a customer‑centric approach
• Able to manage multiple tasks and prioritize effectively in a fast‑paced environment
• Experience with CRM systems and telecom tools is an advantage
• A positive attitude and a proactive approach to problem‑solving
• Willingness to embrace a new cultural experience while working in Greece

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More…

Entry level

Full‑time

Customer Service

IT Services and IT Consulting