German Speaking Customer Service Agent Automotive Industry - Greece

German Speaking Customer Service Agent For Automotive Industry - Work In Greece Base pay range

Mercier Consultancy MD is excited to announce an opportunity for a German Speaking Customer Service Agent in the automotive industry. This role allows you to work in Greece while providing exceptional support to German-speaking customers in a fast-paced and innovative environment. You will be the point of contact for clients seeking assistance with automotive products and services.

• Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services
• Provide product information, troubleshoot issues, and guide customers through the purchasing process
• Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty
• Document all customer interactions accurately in the CRM system to track feedback and service quality
• Collaborate with internal teams to escalate and resolve technical issues as needed
• Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support

• Fluency in German (both written and spoken); proficiency in English is preferred
• Experience in customer service, ideally within the automotive industry or related sectors
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
• Ability to effectively troubleshoot issues and provide clear solutions to customers
• Familiarity with CRM systems and standard office software
• Self-motivated and comfortable working independently in a remote or hybrid environment
• A passion for the automotive industry and a desire to provide high-quality service to clients

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..

Entry level

Full-time

Customer Service

IT Services and IT Consulting