Bilingual Call Center Customer Support Representative

Discover a more connected career

Looking for an opportunity to make a difference? Then you may have found your next career move. We're looking for a Call Center Customer Service Representative, based out of Alpharetta, GA, to join our team and help connect America.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

• Provide friendly, courteous, and quality support to all users
• Respond to incoming telephone calls, voicemails, web-submissions, emails, chats, and face to face requests for assistance from users experiencing problems
• Troubleshoot, analyze, resolve, track, escape and accurately document various technical problems (i.e. client-specific applications, printers, workstations, etc.) using the company's call tracking system
• Route and elevate incidents & work orders to appropriate resources
• Research questions, technical issues, error messages, etc using available information resources

• To be 18 years of age or older
• Authorization to work in the United States for this company
• Bilingual in Spanish
• Previous experience in customer service, call center, technical field or a similar role is a strong advantage, as is demonstrated experience with consumer support via telephone
• The ability to quickly analyze situations, identify the root cause of problems, and find effective solutions is highly valued, especially when dealing with challenging situations and difficult customers.
• Multitasking ability
• Basic computer literacy is required, along with the ability to quickly learn and use specific tools like Customer Relationship Management (CRM) systems and call center software

Your career here is more than just a job - it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.

Our company is an equal‑opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.