Customer Service Representative-Embroidery

Overview

We are immediately hiring a Customer Service Representative-Embroidery in Lockbourne, OH. Apply here today to speak with a Recruiter about the position and perks of Jump starting your career with Ryder.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Job Type
:
Hourly |
Pay
: $22.00 per hour |
Schedule
:
Monday-Friday 08:00 a.m. – 04:30 p.m. (must be flexible)

Summary

The Customer Service Representative I position works cross-functionally across Sales, Marketing, Operations and Asset Management, utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintaining appropriate inventory levels, interacting with customers; providing information in response to inquiries, and resolving customer complaints and answering questions.

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
• Handle all rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization
• Demonstrates customer service skills

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required

• Pay Type: Hourly
• Minimum Pay: $22.00
• Maximum Pay: $22.00
• Benefits: Medical, Dental, Vision Benefits start at 30 Days; 401(k) with company match; discounted employee stock purchase options; quality employee discounts; holidays and PTO; up to 12 weeks paid maternity leave

• DOT Regulated: No
• Job Category: Customer Service

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including experience, education, location, and internal ranges. The position may be eligible for bonuses or other incentive plans.

• Ryder is an Equal Opportunity Employer and Drug Free workplace
• All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.
• Security Notice for Applicants – Ryder will communicate from a  email and will never request payments or banking information online.