Customer Relationship Associate; Teller Mt. Hope

Overview

Take the first step toward an amazing career, apply to be a Customer Relationship Associate at First Federal Community Bank. You’ll make a real difference every day by delivering exceptional customer service, building strong relationships, and helping people achieve their financial goals. You’ll gain valuable skills, enjoy great benefits, and unlock exciting opportunities to grow and succeed in the banking industry.

Open Opportunity: Customer Relationship Associate (Teller)

Reports to: Financial Center Manager

FLSA Classification: Non-Exempt, Hourly Position

Status: Full-Time

Location: First Federal Community Bank, 7790 County Road 77, Mt. Hope, OH 44660

Banking is about people, and our team is comprised of some of the best!

• Welcome customers and create memorable experiences that make them feel valued.
• Receive deposits, cash checks, process withdrawals, and handle transactions with accuracy and care.
• Educate customers on financial solutions, promote First Federal products and services, and build strong relationships through engaging interactions.
• Answer questions about debit cards, online banking, and other services; both in person and over the phone.
• Balance your cash drawer daily and maintain a well-stocked, organized workstation.
• Demonstrate knowledge of all financial services to cross-sell products that meet customer needs.
• Embrace ongoing professional development and utilize Learning & Development tools to grow your skills.
• Represent First Federal with integrity and enthusiasm at community events and organizations.
• Adapt to changing business needs with a positive attitude, solve problems quickly, and maintain high ethical standards.

• High school diploma or equivalent
• Strong customer service skills and a passion for helping others
• Good computer skills and interpersonal communication skills
• Ability to operate office equipment, including computer, calculator, copier/fax, and scanner
• Basic knowledge of debits and credits
• Ability to multi-task and adapt to change
• Successful completion of in-house training program
• Ability to travel to various FFCB Financial Centers as needed to ensure adequate staff coverage
• Attention to detail and accuracy in handling transactions
• Professionalism, integrity, and adaptability in a fast-paced environment
• Commitment to personal growth and community involvement

• Consistent
  
  Schedule:
  
  Fixed schedule with predictable hours
• Weekends:
  Open half day on Saturdays and closed on Sundays
• Holidays:
  Up to 13 paid holidays
• Benefits:
  Health/Medical, Dental, Vision and 401k with generous Bank Match
• Paid Time Off:
  Generous PTO after 90 days; volunteer time supported
• Professional Growth:
  Dedicated training department and on-the-job training opportunities
• Perks:
  Birthday and milestone recognition, wellness initiatives, loan and deposit account perks, on-site fitness center

We invite you to apply today and become part of a team that values relationships, community, and professional growth. At First Federal Community Bank, you’re not just starting a job—you’re building a career that makes a real impact every day.

• 10 minutes from Mount Eaton, OH
• 13 minutes from Fredricksburg, OH
• 14 minutes from Walnut Creek, OH
• 15 minutes from Holmesville, OH
• 15 minutes from Millersburg, OH
• 15 minutes from Kidron, OH
• 15 minutes from Wilmot, OH
• 15 minutes from Charm, OH
• 17 minutes from Apple Creek, OH
• 17 minutes from Dundee, OH
• 20 minutes from Brewster, OH
• 20 minutes from Beach City, OH
• 20 minutes from Dalton, OH
• 20 minutes from Strasburg, OH

First Federal Community Bank is an equal employment opportunity employer.