German Speaking Customer Service - Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for , based in the picturesque settings of Greece. This role combines the vibrant hospitality industry with a unique chance to work in a beautiful location. As a customer service representative, you will assist customers in German, helping them with their travel bookings, inquiries, and issues, while delivering exceptional service.

• Respond to customer inquiries related to travel bookings, accommodations, and services via phone, email, and live chat in German.
• Assist customers with booking modifications, cancellations, and provide information about available services.
• Resolve any issues or complaints related to bookings in a timely and professional manner.
• Document customer interactions accurately in our CRM system for tracking and improvement purposes.
• Work closely with other teams to ensure smooth operational processes and excellent service delivery.
• Stay updated on promotions, travel trends, and company policies to provide accurate information to customers.

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong communication skills with a focus on customer satisfaction and relationship building.
• Ability to troubleshoot and resolve issues efficiently while maintaining a professional demeanor.
• Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Familiarity with reservation systems and CRM software is a plus.
• Willingness to work flexible hours, including evenings and weekends as needed.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..