Customer Success - Process Adoption Lead

Job Requisition  # 26WD94585

Are you passionate about enabling Customer Success teams to perform at their best through effective readiness, enablement, and continuous improvement? Do you thrive at the intersection of learning, process, tools, and change management, and enjoy partnering across global teams to drive impact at scale? If so, you may be a great fit for Autodesk’s Global Customer Success organization.

In this role, you will play a key part in designing, delivering, and continuously improving Customer Success readiness programs that enable customer‑facing roles to ramp quickly, adopt new ways of working, and execute consistently across regions and segments. Working closely with CS Program Managers, Instructional Designers, Process Managers, and global stakeholders, you will help translate strategy into practical enablement experiences that support Customer Success outcomes worldwide.

This is an exciting opportunity to influence how Customer Success teams are onboarded, enabled, and supported throughout their lifecycle, contributing directly to Autodesk’s long‑term customer success and growth.

• Support the design, rollout, and continuous improvement of global Customer Success readiness programs, including onboarding, ongoing enablement, and change initiatives
• Partner with cross‑functional stakeholders (Customer Success, Operations, Programs, Enablement, Tools, and Systems teams) to ensure readiness activities align with business priorities and team needs
• Deliver and/or coordinate timely, relevant learning experiences (training sessions, workshops, office hours, learning paths, and resources) to improve ramp‑up time, role confidence, and execution consistency
• Drive adoption of new processes, tools, and methodologies through structured readiness approaches, coaching, and reinforcement—not just documentation
• Provide one‑to‑one and one‑to‑few coaching and mentoring to Customer Success roles to support skill development, behavioral change, and practical application
• Collect qualitative and quantitative feedback on readiness effectiveness, identify gaps or risks, and recommend improvements to programs and delivery approaches
• Track readiness initiatives, maintain high‑level execution plans, surface dependencies or issues, and collaborate with program managers to resolve them
• Contribute to readiness strategy, content design, and delivery models that scale globally while allowing for regional or role‑based variation
• Maintain and update enablement assets, procedures, and supporting documentation to ensure clarity, relevance, and ease of use

• 2–3+ years of experience in Customer Success, Consulting, Enablement, Program/Project Management, or a related role
• Experience supporting change initiatives, enablement programs, or operational improvements for customer‑facing teams
• Strong analytical, organizational, and execution skills with the ability to manage multiple initiatives in parallel
• Excellent verbal and written communication skills in English
• Strong facilitation and presentation skills, with comfort engaging audiences across roles and geographies

• BS/BA degree or equivalent experience
• Experience working in a global, matrixed organization
• Background in Customer Success, Consulting, or Enterprise Services environments
• Familiarity with learning and enablement methodologies (e.g., onboarding frameworks, adult learning principles, continuous enablement)
• Highly organized with a proven ability to drive initiatives to completion and adapt to changing priorities
• Collaborative, influential, and comfortable working across teams without direct authority
• Strong sense of ownership with a bias for action and a hands‑on mindset
• Passion for continuous improvement, learning, and enablement excellence
• Ability to travel occasionally (less than 20%)

Vous êtes passionné(e) par l’idée d’aider les équipes chargées de la réussite client à donner le meilleur d’elles-mêmes grâce à une préparation efficace, à la mise en place d’outils et à une amélioration continue ? Vous vous épanouissez à la croisée de…