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Customer Care Specialist – KOREAN; f/m/d
Job in
Germany, Pike County, Ohio, USA
Listed on 2026-01-20
Listing for:
mytheresa.com GmbH
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: Germany
To support our Customer Care Team team we are searching for a Customer Care Specialist (f/m/d) to be based in our Munich office or in our warehouse in Leipzig.
WHAT YOU WILL DO- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
- Consistently meet the highest service and KPI standards of the department
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse and Shipping
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology
- Good computer skills, especially MS Office
- Conscientiousness when handling customer data
- Flexibility, resilience, and the ability to work as part of a team
- Native-level proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to Linked In Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Language & e-learning courses
- Staff discount of up to 30%
- Discounted meals
- Free daily supply of hot drinks and fresh fruit
- Exclusive canteen and roof terrace for a relaxing break
- Attractive 'Refer a Friend' referral program
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Free local transport
Individual support on mental health & well-being - Social Day
- Employee Share Purchase Plan
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