Customer Fulfillment Representative

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Customer Service team at our Belpre, Ohio location.

The Customer Fulfillment Representative acts as a primary customer contact for the placement and fulfillment of sales orders.

• Responsible for daily interaction and customer inquiries.
• Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
• Communicate any adjustments to customers as well as logistics parties.
• Thorough knowledge of the Company’s customers, products and services.
• Work with customers and account managers to develop relationships that can improve service and increase customer retention.
• Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
• Review invoices on accuracy Invoice review.
• Understanding of Export Logistics intricacies to be able to provide the best service possible to assigned customers is desirable.
• Handle matters expeditiously and proactively to completion, often with deadline pressures.
• Support or participate in small projects or initiatives.

• Minimum 3 years of experience in customer service and/or sales function in a Business to Business (B2B) environment.
• MS office and basic understanding of SAP, CRM and other relevant tools.
• Ability to communicate clearly and articulately when speaking in an individual or group environment.
• Ability to work collaboratively within a team environment.
• Organizes thoughts with ability to present information in a clear and precise manner.
• SAP experience.
• Professional level communication in English; additional language is desirable.

• High School Diploma Required
• Bachelor’s degree from accredited university, college or business school or equivalent work experience is preferred
• Export Operations training is desirable.

Kraton is proud to be an Equal Opportunity Employer.