Customer Care Representative - Bilingual; Spanish

Customer Care Representative - Bilingual (Spanish)

Rocky Brands, Inc.

Location:

Athens, OH

Salary: $38,000.00 - $40,000.00

Training

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM EST

Work Schedule:

Monday – Friday, 10:00 AM – 7:00 PM EST

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Other;
Industry: Retail Apparel and Fashion

• Answer inbound and place outbound calls.
• Handle consumer chats and email correspondences.
• Enter orders as needed.
• Acquire a working knowledge of product lines and suggest alternate selections and upgrades as needed.
• Offer feedback to the E‑commerce department regarding consumers’ experience on company websites.
• Help troubleshoot, understand, and fully document any web issues before forwarding them to the correct technical resource.
• Track any problems or complaints to final resolution within a designated time frame.
• Provide callers with accurate information and/or refer their requests to the appropriate department or person.
• Work to convert call and chat inquiries into sales.
• Process consumer returns as needed.

• Fluent in Spanish.
• Associate’s degree or equivalent, or 2‑4 years related experience.
• 1‑2 years of call center experience.
• Intermediate skills in Microsoft Word, Excel, PowerPoint, Outlook; strong experience using web‑based services and/or e‑commerce tools.
• Strong oral and written communication and telephone skills.
• Strong organizational skills with ability to multitask and work in a fast‑paced environment.

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