Support Agent​/freelance timezone GMT ARG, BRA,PAR

Support Agent / freelance role at DENT
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• Assist customers with eSIM-related inquiries and issues, ensuring quick and effective resolutions via email tickets.
• Be supported by the Customer Support Manager to provide timely and accurate assistance.
• Enhance customer satisfaction, ensuring smooth eSIM activation and usage, and reinforcing the company's reputation for excellent customer service in a fast-paced, innovative telecom environment.
• Support the DENT Support Team on tickets in Zendesk / possible other support systems for Tier 1 customer support.
• Work closely with the Support Manager on solving customer requests efficiently.
• Deliver timely, accommodating and polite support; take on other support tasks as discussed with the Support Manager; work independently and reliably on given tasks.
• Documenting working hours.

• Highly proficient in spoken and written English.
• Tech savvy.
• Experience in ticket-based support work (desirable).
• Flexibility regarding working hours.

Since 2017, we’ve been at the forefront of cutting-edge solutions and services that leverage the power of eSIM and blockchain, forming partnerships with leading telecommunication companies and experts worldwide. To continue our vision, DENT Wireless will focus on growth by enabling businesses to offer mobile data to their customers. DENT Wireless will drive a future where mobile data is provided to customers where they need it - in travel apps, shopping apps, or secure mobile data connectivity offered with a bank account.

• Mid-Senior level

• Part-time

• Customer Service

• Software Development