Customer Success Specialist; EMEA, German-speaking

Customer Success Specialist (EMEA, German-speaking)

At Driversnote, we help people and businesses effortlessly track mileage and manage expenses. We’re looking for a Customer Success Specialist to join our Support & Success team, focusing on the EMEA region.

In this role, you’ll own the customer journey across EMEA, ensuring smooth onboarding, responsive support, and long‑term success. As a German speaker, you’ll also provide localized, high‑quality service for our German‑speaking customers. This role blends hands‑on technical support with proactive customer success management, giving you a chance to make a real impact on retention and growth.

• Support and guide EMEA customers throughout the entire lifecycle: from onboarding to renewal.
• Provide empathetic, high‑quality support in both English and German, handling tickets, troubleshooting, and day‑to‑day enquiries.
• Lead B2B discovery calls and demos, follow up with tailored documentation, and support activation.
• Proactively engage customers to reduce churn and improve retention.
• Create and maintain onboarding materials and success resources for EMEA customers, including German‑language content.
• Collaborate with the global support, success and sales teams to share insights, improve processes, and achieve shared goals.

• Native‑level German speaker with excellent written and spoken skills.
• Strong English communication skills for working across the EMEA region and with the global team.
• Experience in customer success, customer support, or B2B account management.
• Comfortable with technical troubleshooting and everyday customer enquiries, as well as success initiatives like onboarding and retention.
• Tech‑savvy and quick to learn new tools (Help Scout, CRMs, Google Workspace, etc.).
• Organized multitasker who thrives in a flow‑based, dynamic workday.

At Driversnote, we believe that great work happens in a great environment. Here’s what you can expect:

• Be part of a growing, product‑led SaaS company with global reach.
• Work with a supportive and ambitious team where your insights shape both local and global workflows.
• Opportunity to directly impact the experience of thousands of customers across Germany and the EMEA region.

What We Offer

• A relaxed and collaborative workspace in our offices near The Meatpacking District in Copenhagen, with a flexible work‑from‑home policy.
• Delicious, freshly cooked lunch every day.
• Great coffee (we take it seriously!) and cozy Friday drinks.
• Fun social events, including Mario Kart lunch breaks, Tuesday running club, and of course, epic Christmas and summer parties, which we hope you’ll help plan!

We'd love to hear from you if this sounds like the right fit for you!

We accept applications until we have found the right fit. Therefore, we will review and respond to candidates weekly.

Expect casework during the interview process. The case will represent the kind of work you’ll do with us.