COBRA Customer Service Expert - HYBRID

Become a Benefits Navigator: COBRA Customer Service Expert!
About OCA:

Join a thriving, NJ-based company with 40+ years of success! OCA is a leader in benefits administration, and we're looking for passionate people to join our team. We're dedicated to providing top-notch service and building lasting relationships with our clients. We're expanding and seeking a talented COBRA Customer Service Expert who is a pro at balancing professional communication with technical data management.

Become a key player in our benefits team! You'll be the go-to person for ensuring our employer clients' COBRA programs run flawlessly. You’ll be the COBRA expert for our primary client contacts
, handling everything from data file uploads to renewals and providing stellar support through every step of the process.

Professional Client Support: Provide top-tier service to our client contacts via phone and email. You’ll resolve inquiries with a professional "can-do" attitude and a focus on building trust.

Master the Data: Tackle file manipulation and data entry with precision. You’ll handle daily SFTP file pulls and manage uploads from platforms like Ease and Employee Navigator
.

Project Management: Proactively manage the monthly 45-day renewal project
, identifying expiring rates and issuing timely reminders to keep clients on track.

Maintain Detailed Records: Your meticulous attention to detail will shine as you audit client accounts in our Zoho CRM to ensure 100% accuracy.

Compliance Expert: Stay up-to-date on COBRA and HIPAA regulations to keep our clients compliant and protected.

Communication Excellence: You craft professional emails and have the "polish" to speak effectively with various professional contacts.

Excel Proficiency: You are a master of Microsoft Excel and comfortable with file manipulation (get ready to show off your skills in our assessment!).

Strong Attention to Detail: You have a natural knack for numbers and logic—you catch the things others miss.

Independent Problem Solver: You're a research whiz who can work autonomously in a fast-paced, deadline-driven environment.

Tech Savvy: Previous experience with Zoho or benefits platforms is a major plus!

Required: High School Diploma/GED and 2+ years of professional customer service or office experience.

Preferred: Bachelor’s degree in business or a related field.

Comprehensive Health & Wellness: Top-tier Medical, Dental, Vision, 401K, and Life Insurance.

Generous Time Off: PTO + 9 paid holidays (including the day after Thanksgiving!).

Work-Life Balance: M–Th 9:00 AM–5:00 PM, and Friday 8:30 AM–4:30 PM.

Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment!
Office days 1-2 times per week.

Submit your resume today and join our winning team!