Analyst, Licensing - Intermediated Licensing & Contracting; ILC

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide is looking to hire several detail‑driven, proactive problem solvers to join our Intermediated Licensing & Contracting team. This team supports agent onboarding, licensing, background checks, and maintenance across multiple distribution channels—ensuring our partners are compliant and ready to serve customers.

In this role, you’ll process licensing requests, review regulatory requirements, partner with Compliance and other internal teams, and provide exceptional service to agents and field partners. If you have a strong work ethic, and enjoy fast‑paced, high‑volume work, we want to hear from you.

• Process licensing, appointments, and background checks
• Review and interpret licensing laws and regulatory changes
• Support agents and internal partners with licensing requirements
• Maintain accurate, compliant records and meet SLA productivity goals

• NW licensing experience highly preferred
• 2+ years in licensing, insurance operations, compliance, or similar preferred
• Strong problem‑solving skills and ability to work independently

This position will be hired on a Success Flex basis.

Work schedule:

2 days in office, 3 days remote

Work location options:
Ohio: 1000 Yard St, Grandview Heights, OH, 43212;
Arizona: 18700 N Hayden Rd, Scottsdale, AZ, 85255

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Internal Compensation Grade: D2

Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, a strong work ethic and contributors to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you! As an Analyst, you'll be responsible for processing complex applications, registrations, contracting, appointment renewals and cancellations and/or maintenance requests, while adhering to state, federal and internal compliance regulations.

You will review, analyze and interpret licensing laws and regulations. You may have opportunities to serve as a subject matter authority to other licensing associates.

• Reviews and processes moderately complex applications, registrations, and/or appointments and maintenance requests consistently accurate and in a timely manner. Orders and reviews producer/agency background information. Approves or advances for additional review based on internal guidelines.
• Implements customary changes in insurance licensing requirements based on changes in laws, regulations or company policies. Maintains and updates regulatory related information, files across multiple distribution channels.
• Maintains databases and related background information and files for assigned states, operation and/or distribution channel.
• Receives incoming calls and requests from internal and external customers and responds in a manner provides an outstanding customer experience. Advises and educates customers on licensing requirements and registration process, furnishes materials and submits forms and fees to state department of insurance and/or other regulatory agencies. Maintains records of all conversations.
• Reviews, analyzes and interprets licensing laws and regulations. Assists in analyzing problems, not in good order issues and formulating solutions. Partners with other teams (General Counsel, Compliance, Commissions, Suitability, etc.) to resolve issues.
• Serves as primary liaison between licensing and key internal and external customers on license issues. Builds and maintains business relationships with field partners and strategic relationships to facilitate appointment, licensing,…