Account Manager II

Overview

Description We are looking for an ACCOUNT MANAGER II to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities
• Ongoing professional development and continuing professional education.

• Team Management and Performance
• Manage and lead a team of direct reports.
• Determining training needs and schedules
• Career pathing and developmental plans
• Review team performance against Service level agreements with improving scores, analyzing trends.
• Assist team in prioritization of day through pulling daily work order reporting and identify any high priority tasks.
• Work order management
• Ensure work orders are completed each month and accurate
• Analyze volume trends
• Ensure compliance with SLA requirements
• Monitor and assist on escalated and or high visibility projects
• Reviewing Key performance indicators and implementing SOPs.
• Financials and Reporting
• Responsibility of work order level finances
• Ensure adherence to billing terms and maximize profitability
• Client Management
• Manage client relationships equally and effectively
• Develop positive client relationships
• Assist and/or guide through client escalations or high-profile projects.
• Ability to create meeting decks and perform client calls at a scheduled cadence.
• Ensure all client inquiries are addressed
• Strategic
• Support department initiatives
• Root cause analysis
• Collaborate on business development needs
• Other
• Foster cross-departmental relationships through cooperation.
• Ability to prioritize and complete tasks by deadlines with conflicting due dates
• Assist in work order and vendor partner negotiations
• Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays when needed
• Travel as required.
• Perform additional tasks as assigned.

Minimum Qualifications: Bachelor’s degree or equivalent experience in a related field.

Minimum Of 3 Years Of Experience In Account Management Previous experience in Facilities Maintenance/Construction a plus.

Previous experience in management

Technical Skills CMMS Experience

Proficient in Microsoft Office Applications

Intermediate to advanced Excel skills necessary.

Note:

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed.

They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Equal Opportunity Employer/Disability/Veterans