Senior Customer Success Manager

Permanent employee, Full or part-time
· Office Munich + Mobile Work

As a Senior Customer Success Manager (m/f/d), you help our customers get the most out of our products. If you enjoy working proactively, communicating effectively, and engaging with customers, we look forward to your application! The position is open immediately, we are searching for our Munich based office.

• Customer onboarding and support – Guide customers through our platform and support them step by step in their projects
• Building long-term customer relationships – Foster sustainable and trust-based connections with customers
• Specialization or variety – your choice – Focus on specific industries or regions to become a specialist, or build a diverse and dynamic customer portfolio
• Continuous development – Take on new customers regularly to keep your work exciting and varied

• Experience in Customer Success Management – At least 2 years of professional experience in this field
• Structured and independent working style – You are organized and a true team player
• Customer focus and strong communication skills – You enjoy interacting with international business customers
• Expertise in sustainability or compliance – Experience in these areas is desirable
• Technical affinity – You have an interest in software/apps and ideally experience in software administration
• Knowledge in procurement or supply chain management (a plus) – Experience in these areas is beneficial
• Strong communication skills – Excellent German and English skills are required; an additional language is a plus

• Exciting and Meaningful Tasks
  : A role that’s not only enjoyable but also truly impactful – combined with excellent earning potential
• Agile Work Environment
  :
  Work in an international setting with strong growth, offering long-term development opportunities and room to unlock your potential
• Great Team
  : A professional and welcoming team that’s excited to have you on board
• Attractive Benefits
  : 30 days of vacation and an EGYM Wellpass membership to support your work-life balance
• Flat Hierarchies
  :
  Successfully implement your own ideas and actively contribute to shaping the future
• Modern Workplace
  :
  Inspiring office spaces in the heart of Munich, with the flexibility to work remotely from home or anywhere in Germany

Integrity Next, a global leader in supply chain sustainability software, stands at the forefront of corporate sustainability and compliance. Since 2016, businesses have trusted Integrity Next to simplify ESG compliance, reduce risks, and address critical challenges like due diligence, decarbonization, and sustainability reporting. With over 500 customers and 2 million suppliers across 190 countries, Integrity Next is transforming supply chains into engines of transparency and sustainable growth.

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We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds and strive to create an environment where everyone feels respected and heard. Join us in our mission to build a more equitable and inclusive world.