Service Writer

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This range is provided by Cole Valley Cadillac. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35,000.00/yr - $50,000.00/yr

GM Dealership looking for a Highly Motivated and GM-experienced Service Advisor. Our GM store is looking for a highly motivated and energetic individual with a desire to grow with the company and improve together! This is an excellent opportunity for the right person to make a future. Please apply via resume to this site.

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

• Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, GM vehicle and Dealer Track DMS experience are a HUGE plus!

• Troubleshooting – Determining causes of operating errors and deciding what to do about them.
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking – Talking to others to convey information effectively.
  
  Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
  Mandatory Pre-employment drug testing. We Offer
  • Excellent pay plan with bonuses and incentives based on experience.
  • Medical Insurance available.
  • 401K.
  • Paid Vacation.
  • Paid Training.
  • Paid Uniforms.
  Seniority level

  Entry level

  Employment type

  Full-time

  Job function

  Other

  Industries

  Motor Vehicle Manufacturing

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