Dispatcher - Admin Assistant

Overview

Time Savers Heating & Cooling is currently hiring for a full-time Dispatcher/ Customer Service Relations/ Administrative Assistant to provide great customer service in the Loveland, OH area. This entry-level office admin position earns a competitive wage of $18.00 - $23.00/hour, depending on experience.

In addition to competitive pay and our family-oriented culture, we offer our dispatcher/ CSR/ Admin Assistant the following benefits:

• Competitive health insurance package
• Paid holidays
• A vacation package
• Paid time off (PTO)
• A retirement program
• On-the-job training

So, now that you've learned the who, what, where, and why, you may be wondering

HOW to apply

for this entry-level office admin job? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

This entry-level admin position is full-time and typically works in our office from 7:30 AM – 3:30 PM Monday – Friday.

As a dispatcher/ CSR/ admin assistant, you are the cornerstone of our company. You answer incoming phone calls to schedule or reschedule appointments as well as help customers with anything else they may need. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Using your excellent customer service skills, you build a great rapport with each client.

Because you invest time in having a thorough knowledge of our services, you confidently answer client questions.

You schedule calls to provide prompt, convenient service, as well as maximize our field technicians  time and mileage. Keeping everything organized, you maintain the dispatch board and keep our technicians informed. After each service call, you debrief technicians and follow up with customers. You enjoy completing these happy calls, but if complaints occur, you use your customer service skills to quickly resolve the situation.

When dispatching our technicians, you accurately relay necessary information. If complaints occur, you use your customer service skills to quickly resolve the situation.

In addition to your dispatch duties, you maintain the maintenance agreements, including billing, scheduling, renewals, and new contracts. You also respond to emails, process customer financing, contact sales leads, order parts, and complete data entry. Beyond these responsibilities, you'll contribute to the growth of our company by managing our social media accounts, engaging with our online community, and assisting with marketing initiatives and promotions.

This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced environment, and loves building strong relationships with clients while taking pride in being part of a team that makes a difference. You love working directly with our clients and take pride in the part you play in our company!

At Time Saver Heating & Cooling, we have over 30 years of experience in residential and commercial heating and air conditioning. We install and service gas furnaces, oil furnaces, heat pumps, air conditioners, boilers, ductless systems, and indoor air quality systems for residential use. Our goal is to provide reliable quality service for all our customers  needs. With expert technicians and professional installations, we will fix it right the first time!

As a family-oriented company, we truly appreciate our valued employees. We enjoy a relaxed atmosphere with easy processes set in place to keep us organized. In addition to excellent benefits and perks, we offer a supportive work environment!

• Efficient - effectively prioritizes multiple tasks
• Customer-oriented - provides great customer service
• Detail-oriented - approaches tasks in an organized fashion

If this sounds like you, keep reading!

• High school diploma or equivalent
• Ability to use Microsoft Office products
• Customer service skills

Experience in an administrative or customer service position is preferred but not required. Knowledge of the HVAC industry would be a plus. If you meet the above requirements, we need you for this entry-level office admin role. Apply today to join our team as a dispatcher/ CSR/ Admin Assistant!

Location:

45140