Collections Specialist – Accounts Receivables; f​/m​/d

About The Role

We are looking for a detail-oriented and experienced Collections Specialist – Accounts Receivables based in Berlin to oversee the end-to-end AR process. The successful candidate will be responsible for managing a portfolio of customer accounts, ensuring timely collections, performing reconciliations, resolving discrepancies, driving process improvements, maintaining stakeholder management with Sales and Operations and supporting the overall cash flow of the organization.

This role requires strong analytical skills, excellent communication abilities, and a thorough understanding of accounts receivables best practices.

• Manage the end-to-end accounts receivable process, including collections, cash applications, and dispute resolution.
• Maintain and monitor a portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Conduct regular account reconciliations and resolve discrepancies with customers in a timely and professional manner.
• Develop and maintain strong relationships with internal stakeholders and customers to facilitate efficient collections and resolution of issues.
• Oversee and ensure accurate recording of AR transactions in compliance with accounting policies and internal controls.
• Analyse AR aging reports, identify overdue accounts, and implement collection strategies to reduce DSO.
• Coordinate with the Sales, Customer Service, Operations, Risk and Legal teams on credit management and collections issues.
• Support month-end and year-end closing activities, including preparation of AR-related schedules and reporting.
• Lead or participate in process improvement initiatives to enhance collection efficiency, accuracy, and customer experience.

• 4+ years of experience in Accounts Receivable or general accounting
• Strong knowledge of AR processes, accounting principles, and internal controls.
• Proficient in ERP/accounting systems (e.g., Microsoft Dynamics) and Microsoft Excel and/or collections tools like MyDSO, Highradius etc.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and continuous improvement.
• Native level of German language skills and fluent in English

• Fluent in Italian and Polish

Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role – or another one that’s a perfect fit!

Why work with us? Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.