Commercial Technician

A business services commercial technician provides technical data/voice communications and network infrastructure field support for our client community in a variety of commercial environments. Working with network operations or deployment engineers as the "smart hands" in the field, the position requires above average oral and written communications skills and may be assigned all other tasks as needed.

Responsibilities

• Service and trouble-shoot Cable products.
• Responsible for completing work orders and retrieving proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform Installation work as required
• Perform Quality control inspections
• Helping with training when needed with techs
• Quality Control Inspections on your own work
  • Drive Company vehicle
• Install HSD/Cable/Phone Service as per work order
• Communicate with Supervisors and Customers
• Manage Time Effectively and meet scheduled time frames

Install, Service, and Trouble-shoot modems, routers, switches, ATAs (Advanced Technology Attachments), and access points as per work order.

Ensure all work is done according to quality standards (EIA [Electronic Industries Alliance]/TIA [Telecommunications Industry Association] 568B requirements, prevailing industry standards and installation criteria established by the client/end-user).

Responsible for completing job associated paperwork electronically as operationally defined.

Assist with work overflow, as needed.

Report to the Director of Operations according to company procedures.

Work with Project Manager and/or Lead Technicians to complete inspections, inventories, and shipping of returned equipment.

Adhere to safety policy.

Drive Company vehicle

Communicate job completions and activity status with division staff members.

Successfully completing assigned technical, professional and safety coursework with a passing score is a requirement of this position. Coursework can include reading assignments, ITG internal training, OSHA or other professional development as division needs evolve.

Manage Time Effectively and meet scheduled time frames.

Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Requirements

EDUCATION AND EXPERIENCE:

• The formal education and experience for the Cable Technician job description varies according to the nature of the job responsibilities. However, the following are commonly required for this role.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Key Competencies:

• Ability to stand, walk, sit
• Ability to use hands to handle or feel
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch and crawl
• Ability to lift up to 75lbs
• Ability to maintain all safety expectations
• Ability to drive covered vehicle
• Safe Driving Record
• Technical Skills - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits…