Home Improvement Department Manager

Job Title: Retail Department Manager - Home Improvement, e.g., Plumbing & Electrical, Lawn & Garden, Building Materials, Paint & Hardware

About Us: We are a leading active lifestyle retailer, dedicated to providing our community with high-quality products, exceptional service, and expert advice for all their DIY and professional project needs. We foster a collaborative and customer-focused environment, empowering our team to help our neighbors build and create.

Job Summary: The Retail Department Manager is a key leadership role responsible for the day-to-day operations and performance of our home improvement departments within our diverse stores. This individual will drive sales, manage inventory, ensure outstanding customer service, and lead a team of associates within their designated area. The ideal candidate will possess strong product knowledge related to their home improvement, excellent leadership skills, and a passion for helping customers achieve their home improvement goals.

Oversee daily operations of the home improvement departments (e.g., Plumbing, Electrical, Lumber, Paint, Hardware, Garden, Tools).

Develop and execute strategies to achieve and exceed sales targets, gross margin goals, and key performance indicators (KPIs) for the department.

Monitor and analyze departmental sales data, inventory levels, and operational costs to identify trends and implement effective strategies.

Ensure compliance with all company policies, procedures, and safety regulations within the department.

Manage departmental expenses and labor costs within budgetary guidelines.

Maintain a safe, clean, and organized department, including aisles, displays, and storage areas.

Train, coach, and motivate a team of retail associates within the department to deliver exceptional performance and customer service.

Conduct regular performance reviews and provide constructive feedback to foster employee growth and engagement.

Create and manage weekly work schedules to ensure adequate staffing levels and efficient coverage.

Promote a positive and collaborative team environment, fostering strong communication and accountability.

Assist in the recruitment and onboarding of new departmental team members.

Ensure all customers receive prompt, courteous, and knowledgeable assistance specific to the department's products and services.

Resolve customer inquiries, issues, and complaints effectively and professionally, turning challenges into positive experiences.

Train associates on in-depth product knowledge, selling techniques, and how to effectively recommend solutions for customer projects.

Proactively engage with customers to understand their needs and guide them to the right products.

Execute merchandising plans, ensuring products are accurately priced, well-stocked, and visually appealing according to company standards.

Monitor inventory levels, conduct regular cycle counts, and manage product replenishment and returns to minimize out-of-stocks and overstock.

Oversee the proper receiving, unpacking, and stocking of merchandise within the department.

Identify and address opportunities for improved product placement and display.

Stay informed about new products, industry trends, and competitor activities relevant to the department.

Ensure all departmental activities are conducted in adherence to safety protocols and company guidelines (e.g., proper lifting techniques, safe use of equipment, handling of hazardous materials if applicable).

Conduct regular safety inspections within the department and report any concerns.

High School Diploma or equivalent required;
Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

Minimum of 5 years of retail experience, with at least 2 years in a supervisory or leadership role, preferably within a home improvement, hardware, or big‑box retail environment.

Demonstrated strong product knowledge specific to your departments, e.g., plumbing, electrical, lumber, paint, gardening, power tools.

Proven ability to drive sales, manage departmental budgets, and achieve…