Receiving Manager

Receiving Manager

Natural Grocers by Vitamin Cottage

The Receiving Manager is responsible for the successful operation of the receiving department as well as training, directing, and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

USD $18.00/Hr.

• Providing world‑class customer service as a number one priority.
• Exemplifying integrity, responsibility, and excellence, and adhering to all policies.
• Accurately receiving all incoming products, including date, accuracy, and damage checking.
• Scanning all incoming and outgoing product.
• Staging products for efficient delivery to the sales floor.
• Processing all POs, RPOs, mispicks, invoices, and paperwork timely and accurately.
• Researching and processing all discrepancies.
• Communicating with department managers regarding delivery issues and vendor out‑of‑stocks.
• Following up on special orders.
• Operating a forklift and pallet jack as required.
• Maintaining a clean and organized back room.
• Ensuring all in‑stock products/conditions meet company standards.
• Training and monitoring department personnel, including assigning and following up on tasks.
• Working with other department managers to cross‑train staff to accomplish all needed tasks.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing the store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continuously increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays; position requires working five days, 40 hours per week and attending mandatory store meetings.

Although this is a general outline of job responsibilities, all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

• High School diploma, GED or equivalent preferred.
• 1–2 years of retail experience in a grocery or retail environment; natural foods background is a plus.
• 1–2 years of experience supervising others preferred.
• 1–2 years of receiving experience preferred.
• Ability to obtain forklift certification.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short‑term disability insurance)
• C…