Restaurant Assistant Manager

Overview

Potbelly Sandwich Shops is hiring for the position of Assistant Manager.

Location:

Field, in Shop.

Reports to:

General Manager. Time:
Full Time, Nonexempt. Travel:
Rarely. Potbelly offers comprehensive medical, dental, and vision benefits along with group life insurance for eligible salaried and hourly employees. Minimum qualifications include management experience in a restaurant or retail setting and a High School diploma (Bachelor’s degree preferred).

• Lead and develop Potbelly Associates and Shift Leaders; train, coach, and evaluate performance including completion and sign-off of appraisals.
• Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
• Enforce work rules, personnel policies, labor laws, and safety procedures; implement corrective action when needed.
• Assist in hiring and retention decisions; execute plans to decrease turnover and improve job satisfaction.
• Schedule staff and update the communication board with critical shop information.
• Hold monthly meetings with Associates, Certified Trainers and Shift Leaders.
• Handle customer complaints effectively and maintain standards for product quality, service speed, cleanliness, and sanitation.
• Enforce food safety requirements, uniform policy, and back-of-house standards.
• Drive local marketing and promotions to maximize sales, including recruiting and outreach outside the shop.
• Manage P&L items, control food components, labor, waste, and cash across shifts; count drawers and ensure proper cash handling; maintain daily prep sheets and inventory; place shop orders as needed.
• Meet essential physical requirements and maintain the ability to work in a fast-paced environment for extended periods.

• Minimum of 2 years of management experience in a restaurant or retail environment.
• High School diploma required;
  Bachelor’s degree preferred.
• All Shift Leaders and Managers must complete a Food Safety Certification course (Illinois: IDPH; other states: Serv Safe or equivalent).
• Strong verbal and written English communication; able to work effectively under pressure and manage a fast-paced operation.
• Excellent customer service, interpersonal, organizational, and multi-tasking skills; ability to build and develop teams and handle conflict resolution.
• Knowledge of Microsoft Office; experience in scheduling and maintaining labor goals.
• Strong business acumen and ability to supervise, coach, and counsel employees; capable of problem-solving, maintaining cleanliness, and executing marketing plans.