Operations Team Lead - ExxonMobil

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career‑development programs.

We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award‑winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth!

The Operations Team Lead of Support is responsible for leading, coaching, and developing a team that ensures seamless coordination and resolution of distributor, customer, and MLA program support activities. This role manages day‑to‑day operations, provides guidance on complex or escalated issues, and fosters a collaborative, customer‑focused environment. The Team Lead will balance people leadership with hands‑on involvement, especially in urgent, escalated, or technically complex situations, ensuring operational reliability, customer satisfaction, and continuous process improvement across all support functions.

Alongside management duties, the Team Lead is expected to perform the essential functions of the roles they supervise; this includes a daily workload, overflow and escalated or complex work. The Team Lead is a key position as the subject matter expert and stakeholder point of contact.

Ogden, UT - Hybrid

• Lead, coach, and develop a team of Account Management and MLA Support Specialists, providing ongoing feedback and support
• Oversee the resolution of distributor, account manager, customer, and MLA program order and service issues, ensuring timely and accurate outcomes
• Develop and augment SOPs, training plans and team resources to drive success
• Identify and make recommendations for process development, improvement, and application in partnership with the Operation Manager
• Complete a daily workload of tasks completed by your direct reports
• Manage escalations and complex cases, acting as the primary point of contact for urgent or sensitive matters
• Support onboarding, training, and development of team members to ensure high performance and continuous improvement
• Facilitate cross‑functional collaboration with Sales, Customer Service, Technical Help Desk, and other stakeholders
• Monitor team performance against KPIs, drive accountability, and implement process improvements
• Oversee customer data management, account setup, and onboarding processes in Salesforce and MLA systems
• Ensure accurate and timely handling of billing, AR, returns, and tax exemption correspondence
• Deliver or coordinate training sessions for customers and team members on systems, processes, and MLA portal usage
• Maintain clear communication logs, escalate unresolved issues appropriately, and ensure customer satisfaction
• Foster a culture of innovation, integrity, and professionalism within the team
• Prepare reporting and present to internal and external stakeholders and manage daily stakeholder communications

• Proven leadership experience in account management, customer support, or a related field
• Strong organizational and administrative skills, with attention to detail and the ability to manage multiple priorities
• Excellent communication, coaching, and interpersonal skills for managing…