IT Technical Support Specialist

WAGE: $28.52 - $41.35

DEPARTMENT:
Weber Area Dispatch

BENEFITS:
Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness;
Parental Leave;
Maternity Leave

PERSONNEL STATUS:
Full Time

Performs complex technical server setup and systems analysis work. Analyzes, tests, implements, and documents computer systems. Maintains and upgrades existing systems. Installs software and hardware. Assists users with hardware/software problems. Assists in developing technical policies and procedures.

Assesses needs and develops hardware and software solutions as required by users (interviews, determines requirements, makes notes, designs hardware and software solutions to accommodate needs).

Assists with network equipment and wi-fi technology.

Assists in the development of technical policies and procedures.

Installs new hardware and software, trains users, and assists with problems. Make necessary changes to systems as required and instructed.

Installs and assists users with third party software (Microsoft Office, Linux, Windows, VMware, Acrobat, CAD Software etc.).

Maintains, modifies, and upgrades existing systems.

Coordinates with agencies served and communicates requirements and concerns to IT Systems Administrator.

Maintains e-mail systems and backup systems and assures integrity and safety of data. Assists in maintenance of file servers, desktop computers, laptops, and printers.

Studies and develops proficiency with new hardware and software as required to assist users. Stays current in the field by consulting with outside vendors concerning software and hardware. Reads trade journals and advises users accordingly.

Certified in vendor specific applications. On-call rotation.

Performs related duties as required.

Graduation or working towards a Bachelor’s Degree in an information technology or other closely related field, with extensive course work in computer applications, and zero to two years of increasingly responsible employment as a computer technician, or an equivalent combination of education and experience.

Thorough knowledge of electronic computer programming and analysis; thorough knowledge of concepts of systems technology; thorough knowledge of analysis and design techniques and quantitative methods; thorough knowledge of data processing equipment, thorough knowledge of public relations techniques; thorough knowledge of technical report writing; thorough knowledge of the compilation and analysis of statistical, fiscal and related data; thorough knowledge of LINUX, WINDOWS SERVER, VMware, MICROSOFT OFFICE, WINDOWS DESKTOP OPERATING SYSTEMS, .NET

CORE, HTML programs; thorough knowledge of on-line (teleprocessing) programming methodology. Skills in connecting and maintaining data processing and network equipment. Ability to apply general principles to specific conditions effectively; ability to communicate effectively verbally and in writing; ability to research and evaluate system needs and design procedures to fulfill requirements. Ability to establish and maintain effective working relationships with employees, public safety agencies, supervisors and the general public.

Criminal History:
Have no criminal background or record.

Hour Requirements:
Position generally requires a Monday through Friday, daytime hour commitment, with most holidays off. Position does require some flexibility and adaptation to irregular schedules, including evenings, weekends and holidays; adjustment of shifts, overtime, breaks, etc., may be required on short notice. Requires flexibility in providing on-call status involving weekends and various hours.

Desktop computers, laptops, printers, telephone, servers, network switches, various hand tools (screwdrivers, wrenches, etc.) copy machine, fax machine.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…