Technical Support Specialist

Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).

Position Information

Position Information

• Position Title Technical Support Specialist
• Requisition Number H00938P
• Position Category Hourly/Work Study
• Campus Location Weber State University - Ogden, UT
• Hours per week 20-28
• Months per year 12
• Pay Grade
• Hourly Pay Rate
• FLSA

Job Summary

This part-time job is a great introduction to the technical field! Duties include computer desktop support, system monitoring, and a wide variety of technical support and troubleshooting tasks. Job training will be provided, so no previous technical experience is required. Applicants must be available to work a minimum of 20 hours per week. Shift schedules are flexible to work around class schedules, but we are seeking an applicant that can work during a portion of our core hours (8:00 AM – 6:00 PM M‑F).

Required Qualifications

• High School diploma or equivalent.
• Availability to work a minimum of 20 hours per week.

Preferred Qualifications

• Past customer service experience.
• Computer troubleshooting skills.

To apply, complete the online application, attach a resume, and the names and contact information for three references. You may also attach an optional cover letter. If you are hired, please keep in mind that you will need to complete the appropriate documents in payroll prior to being paid. The screening of applicants will begin immediately. Starting wage is $14.75 per hour with a $0.25/hr raise after initial training.

Physical

Activity of this position

Operate, activate, use, prepare, inspect, place, detect, or position. Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. Ability to receive detailed information with or without assistance.

Physical Requirements of this position

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.

Visual Acuity Requirements including color, depth perception and field of vision.

Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position.

The conditions the worker will be subject to in this position. None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

• Please give a detailed description of your computer knowledge, including software programs with which you are familiar. (Open Ended Question)
• What is your operating system of choice and why? Do you have any experience with Windows, Mac, and/or Linux? Please briefly describe the level of experience you have with each. (Open Ended Question)
• Please describe an experience you have had troubleshooting a computer or technical problem for someone else. What things did you try and how did you finally resolve the problem? (Open Ended Question)
• Please describe any previous experience you have working in a customer service enviornment. (Open Ended Question)
• Are you a student at Weber State University? If so, what is your major? When is your anticipated graduation date? (Open Ended Question)
• What is your availability to work during the current semester (days of the week, hours of the day)? (Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume
• List of References with Contact Info

Optional Documents

• Cover Letter

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